FREQUENTLY ASKED QUESTIONS
OUR 2023-24 SEASON ANNOUNCEMENT
IS COMING IN MID-JULY!
SUBSCRIBERS, PLEASE CHECK YOUR MAILBOX AND EMAIL FOR YOUR RENEWAL INFORMATION AFTER JUNE 20
wheRE DO THE CONCERTS TAKE PLACE?
Performances on the Arens and Mann Series take place at Washington Irving High School, 40 Irving Place, New York, NY, 10003, between 16th & 17th Streets, 1 block East of Union Square.
Concerts on the Salomon Series presented in association with The Town Hall take place at The Town Hall at 123 West 43rd Street, New York, NY, 10036, between Broadway and 6th Avenue.
CAN I STILL WATCH CONCERTS ONLINE?
Virtual Only access is available for $55 for each series.
In-person subscribers can add the virtual option for an additional $28. Virtual concerts will be emailed to virtual subscribers as an unlisted Vimeo link on the Monday after the performance and stay online for six full days. Please email info@pscny.org if you have additional questions.
DO YOU STILL HAVE PAPER TICKETS?
Our priority is for our concerts to be accessible to everyone, including those without access to or familiarity with the internet. You can buy our tickets here on our website, by phone (212-586-4680), or in person at the box office at our concerts. Our 2023-24 tickets are available as electronic tickets or regular printed tickets. If you prefer regular tickets, we can mail your tickets (if purchased at least two weeks in advance) or hold them at the box office, whatever is easiest for you.
What happens if I am late to a concert?
Out of respect for the artists and audience members, latecomers will be seated at the discretion of the house management only when there is a suitable break in the performance. In consideration of the performers and fellow concertgoers, we ask that you remain in your seat until the concert has ended.
When should I arrive?
We suggest you arrive at least 20 to 30 minutes before any performance is scheduled to begin. This will give you plenty of time to check in with our staff, get your tickets, find your seat, relax, and read the program. Concerts generally begin as close to the scheduled time as possible and generally last for two hours or a bit less, including intermission.
How can I be added to the mailing list or request a postcard?
To request postcards with the concert schedule for friends, please call (212) 586-4680 or message us through our Contact page. Click here to join the mailing list. You may also sign up for the mailing list or request postcards at the box office on concert days.
May I take photographs or sound recordings
of the performance?
We ask that you please turn off your cell phone and other electronic devices before entering the concert hall. Photography, video and sound recording are strictly prohibited at all times out of respect to performers and other guests. Unauthorized photographs, video or sound recordings may be confiscated and deleted at the discretion of the management.
I lost something at the concert.
Is there a Lost and Found Department?
Peoples’ Symphony Concerts makes every effort to recover lost items at our concerts. If you believe you lost an item while attending a concert, please call us at (212) 586-4680.
Where is the box office located?
For the Mann and Arens Series, our box office is located in the lobby of the Washington Irving High School, 40 Irving Place between East 16th and 17th Streets. We open at 5:30 PM on concert days. Our Salomon Series box office is located at Town Hall, at 123 43rd Street between 6th and 7th Avenues and opens 1 hour prior to each concert.
How can I purchase tickets?
You may purchase your tickets online* at www.pscny.org or by calling our office Mon-Fri 11:00 AM-4:00 PM at (212) 586-4680 or at the box office on concert days. We only accept cash or check for ticket purchases at the box office. If you would like to use a credit card you may purchase tickets online or via phone.
HOW DO i GET MY tickets?
All orders (subscription tickets and single tickets) can be fulfilled as e-tickets or regular printed tickets in 2023-24 and beyond. You can select an option during the checkout online, or mark your preference on the printed order form (request one through our Contact page here). If you buy your ticket(s) by phone, please make sure to clarify your preference for paper or e-tickets.
HOW DO THE E-TICKETS WORK? CAN i PRINT IT?
E-tickets will be sent via email, as an attached document with a unique scannable QR code you’ll use to enter the concert or concerts, if you order a series subscription. Please save the document to your mobile phone for easy access on concert days. The attachment is printable if you prefer. Subscribers can also choose regular printed tickets, which will include a unique QR code for our ushers to scan you into the concert. Please contact us if you have any further questions.
Can I get a new subscription to one or more of your series?
Yes, we want to help you save 50% off single tickets! New subscriptions go on sale after July 17. If you have questions or need assistance, please call our office at (212) 586-4680 or send us a question through our Contact page.
Is there ACCESSIBLE seating?
Are the venues and bathrooms accessible?
Both Washington Irving High School and Town Hall have accessible seating. Washington Irving has a lift available from the street level on 16th Street, east of Irving Place. The orchestra level of Town Hall is accessible, and the mezzanine level reachable by the elevator has an accessible bathroom. For more information, please call (212) 586-4680.
Can I bring my child to the concert?
Absolutely! All of our concerts are open to children (age 6+) and our Family Pass for subscribers offers up to two complimentary tickets for children to each concert in their 6-concert series.
How do I upgrade from a “general admission” subscription to a “reserved” subscription?
In order to upgrade your subscription from a general admission seat to a reserved seat at Washington Irving High School, please call (212) 586-4680 or email info@pscny.org.
What time does the concert start? What time do the doors open?
For the Mann and Arens Series at Washington Irving High School, which have general admission on the orchestra level, the doors open by 6:45 PM and the concert starts at 7:30 PM. For the Salomon Series at Town Hall, doors open by 1:30 PM and the concert begins at 2:00 PM. Please note that artists, programs and times are subject to change.
What do I do if I lost my ticket?
If we have a record of your order, we will be happy to issue you a temporary ticket at the box office on the day of the concert. For assistance in advance, please send us a message through our Contact page.